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Why are my subscription renewal costs or initial charges higher than expected?

Sebastian Brenes avatar
Written by Sebastian Brenes
Updated over a week ago

Why are my subscription renewal costs or initial charges higher than expected?

Managing subscription plans effectively means understanding how costs can vary based on renewal terms and billing configurations. Below, we explain the two most common reasons for unexpected charges in your subscription plan for The QR Code Generator.

1. Subscription Renewal Price Increases

Subscription renewal prices may increase if your plan is upgraded. Upgrades typically include new features or higher usage limits, which naturally come with a higher renewal cost compared to the previous term. For example:

  • An upgraded plan might offer advanced analytics, additional templates, or more QR generation capacity, all of which would raise the price for added value.

To understand specific details about your plan upgrade, review the email notification sent prior to the renewal or login to your account and check the billing section.


2. Initial Charges: Monthly vs. Yearly Billing

Another common concern stems from being charged an annual rate instead of a monthly one. This scenario often happens due to the billing toggle setting on the pricing page. At the top of the pricing screen, you’ll find a toggle that allows you to select either:

  • Monthly Billing: You’re charged a manageable monthly fee (e.g., $5 per month).

  • Annual Billing: You’re charged the complete yearly amount upfront (e.g., $60 annually).

If you accidentally have the toggle set to 'Yearly,' the system will apply the total annual cost at checkout instead of the monthly rate. To avoid this situation, verify your selection before confirming payment.


Summary

Unexpected subscription charges often arise due to either plan changes or billing configuration errors. By understanding the reasons for increases and taking proactive checks, you can manage your subscription plan more effectively. If questions persist, feel free to consult our Billing Support team for further clarification.


Related Topics

  • How to update or change your subscription plan

  • What features are included in different subscription tiers

  • How to manage your billing and account settings

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